Please read 1-12 prior to placing an order Please be sure of size & suitability before placing your order.  All items from this website are made to order - refunds are NOT offered. Most items can be made to measure ~ but please bear in mind when ordering ~ If you give 'wishful' measurements rather than actual measurements, your clothing may not fit properly! The Distance Selling Regulations give consumers certain rights.  However, please note that once a fabric is cut and supplied to you as a custom made item [i.e. it is cut to your size & colour specification], as a custom made item cut to your specification you do not have the right to return it, if it is unsuitable. This does not affect your statutory rights under the faulty goods act. Exchanges are only offered with good reason (faulty - or not as described/pictured) providing items are returned within 7 days of purchase in unused condition. All clothing designs copyright BigBeautifulBarbaraBrown2008- it is an offence to copy pictures or designs from this website without permission from the owner - All return postage costs are the responsibility of the sender. For items lost or damaged during transit a claim form will be issued and monies claimed from the Royal Mail ~ this process may take upto 4 weeks. Washing & care instructions are provided with every garment.  Please follow them to ensure durability of item. BigBeautifulBarbaraBrown.com is not responsible for items lost or damaged in the post. All claims for lost or damaged items in the post should be conducted via The Royal Mail Recorded delivery service is offered for items over the value of £34.00 and is recommended. Standard delivery takes 10-14 days however during busy periods please allow up to 28 days. By purchasing an item from this website you are agreeing to the above terms & conditions.